How to contact TikTok for Business customer support

Last updated: December 2024

You can connect with TikTok for Business customer support in TikTok Ads Manager, Business Center or the Business Help Center. For consumer support on TikTok, please visit https://support.tiktok.com.


Choose an option from the dropdown menu to view instructions on how to contact TikTok for Business customer support from each of the following sites.

Note: In certain cases, you may receive communications of support and onboarding assistance from TikTok representatives and partners under the following domains:

  • @bytedance.com

  • @advertiser.tiktok.com

  • no-reply@business-support.tiktok.com

  • @c.tiktok.com

  • @advertiser.tiktok.com