TikTok Promotional Credit Program for BigCommerce FAQs

Who is eligible for the promotional credit program?

  1. This program only opens to a limited number of specially invited BigCommerce merchants. 

  2. The promotional ad credit will only will only be offered to new TikTok ad accounts that haven’t started advertising before April 5th, 2022. 

  3. This promotional ad credit is only available in the United States, the United Kingdom, Australia, Canada, France, Italy, Netherlands and New Zealand. 

  4. Each BigCommerce merchant will receive the promotional ad credit only once. 

What kind of credit is available? 

BigCommerce merchants will receive a $2,000 ad credit after meeting the ad spend threshold of $1,000 within 30 days of TikTok ad account setup on BigCommerce.

How to redeem credit? 

  1. Invited merchants will receive the offer through BigCommerce notifications. 

  2. To redeem the credit, BigCommerce merchants need to install TikTok For Business app via the BigCommerce Channel Manager, and create a new TikTok Ads Manager account or link to an existing one through the app on BigCommerce. 

  3. After linking the TikTok Ads Manager account to your BigCommerce account, you'll need to complete the remainder of the setup steps and then reach the $1,000 ad spend requirements within 30 days. Then, the $2,000 ad credit will be automatically applied to your TikTok Ads Manager account on the 31st day

How can I use the ad credit? 

How ad credits are applied will depend on the payment method you use on your TikTok Ads Manager account: manual or automatic.

For accounts using the manual payment method, the ad credits will be used before the account balance is applied. For example, once you've received your ad credit, we will bill any charges against your ad credit before using your account's balance.

For accounts using the automatic payment method, your ad credits will be received after paying your account's balance. These ad credits will then be applied first before charging your account on your next campaign. For example, once you successfully spend the required amount in ads (min. $1,000 within the required time period) and pay the bill (excluding any tax and other ad credit), then the credit will be used first before billing your account when you start to run the following campaign.

When does the offer expire?

The offer will expire on May 6th, 2022. BigCommerce merchants need to finish TikTok account setup before this date.

After the account setup, BigCommerce merchants need to reach the $1,000 spending threshold within 30 days to redeem the credit.

The credit will expire on December 31st, 00:00:00(UTC+0), 2022. Advertisers need to consume the credit before this date.

Why is my ad credit frozen?

If your account has been flagged for safety reasons due to irregularities on the account, please file an appeal by uploading more documents to our advertiser support system. To access this system, please go to TikTok Business Support directly or go to your TikTok Ads Manager account and click on the question mark icon in the top-right corner.

TikTok Coupon Terms

These terms (“Coupon Terms”) govern your eligibility for and use of Coupons. Please read them carefully. The legal promoter offering the Coupon to you is: (a) if the Discounted Service (defined below) is within the TikTok Platform, the TikTok entity that provides you with the Discounted Service in accordance with the TikTokTerms of Service; or (b) if the Discounted Service is within the TikTok For Business Platform, the TikTok entity described in the TikTok Advertising Terms (in either case, “us”, “we”, “our”).

To the maximum extent not prohibited by applicable law, we may, where reasonably necessary for a legitimate reason, amend or cancel any or all Coupon availability at any time in our sole discretion, and/or update, amend or replace these Coupon Terms.

1.    What is a Coupon?

A “Coupon” is a time-limited discount token, introductory offer token or a form of advertising credit, that is redeemable by you for a Discounted Service at a discounted or promotional rate. 

Where we refer to “Discounted Service”, we mean the particular TikTok product, service and/or digital content which is the subject of the Coupon.

2.    How can you use a Coupon?

1)     Coupons are subject to availability and can only be used as follows: 

  • in the date and time window described in the email or TikTok message or other notification sent to you with the Coupon (“Validity Window”). After the expiry of the Validity Window, you will no longer be able to use the Coupon; 

  • for one time use; 

  • for benefitting from the discount or introductory offer made available by us for the Discounted Service. Unless otherwise expressly allowed by us, Coupons are limited to one per Discounted Service per person; 

  • only one Coupon can be used per order; 

  • in accordance with Coupon usage instructions, conditions or eligibility requirements, including any applicable maximum savings and minimum spending thresholds, for example: 

    • where a Coupon is described as "Save up to $100", the maximum discount available with a purchase using that Coupon would be $100; and 

    • where a Coupon is offered "If you spend $500 or more", then the Coupon only applies if you spend $500 or more on the relevant Discounted Service; 

  • in accordance with all terms, policies and procedures applicable to the Discounted Service; 

  • not in conjunction with any other promotional offers or discounts; 

  • not applicable on credits, taxes, or fees; 

  • cannot be combined with any other promotions, offers, or discounts; 

  • cannot be exchanged for cash, credit or equivalent; and 

  • cannot be transferred or sold to any other person or entity.     

2)     If you are subject to any taxes (including any penalties or interest thereon) and expenses imposed by any jurisdiction in relation to the Coupon, subject to any unwaivable local consumer law rights you may benefit from, you will be responsible for the payment of such taxes (including any related penalties or interest) to the relevant tax authority.

3)     A Coupon cannot be used and is void where: 

  • it is not obtained from us; 

  • any part of the Coupon is transferred, resold, counterfeited, altered, defective, or tampered with or irregular in any way; 

  • it is obtained through theft, fraud, deception or unlawful means; or 

  • other restrictions, or these Coupon Terms, render it unusable or invalid. 

4)     In case of any violation of these Coupon Terms or any applicable laws or regulations, we shall have the right to disqualify any or all Coupons.

3.    Who can use Coupons?

To be eligible for Coupons, you must:

1)     have the account(s) on the TikTok Platform and/or the TikTok For Business Platform necessary for the Discounted Service;

2)     be offered the Coupon by us (such as by way of TikTok message or email);

3)     be able to lawfully accept and use the Coupons and the Discounted Service in your territory of residence; and

4)     be of the minimum age (or above) necessary for you to be able to use the Discounted Service in your territory of residence, please consult the terms and conditions of the Discounted Service for more information.