How to troubleshoot invalid payment method

If one of your payments failed, you might see this error message:

• Invalid payment method. Please use another payment method.

This means your payment method might be expired, or there might be something wrong with your payment information.

Before you begin

Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorization. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.

Verify your payment information

• Check the payment information you entered on TikTok Ads Manager.

• Confirm your credit or debit card is valid and has not expired.

• Verify your account has sufficient funds or available credit to cover the payment.

Check your internet connection and clear cache.

• Clear your cookies and browser cache, and complete the payment using your browser's incognito mode.

• Disable any VPN or pop-up blocker you are using - as these may prevent the 3D Secure Verification page from loading.

• Complete the payment using a different browser.

• Clear the TikTok Ads Manager cache. Log in to your Ads Manager account and add &reset_cache=1 to the end of the URL.

How to troubleshoot invalid payment method

• Use a different card or payment method to complete the transaction.

• Make sure that you have input an appropriate amount within the acceptable limit and retry the transaction.

• Confirm that your selected payment method has sufficient funds.

If the above methods do not work, and the problem persists, contact your bank or payment institution and ask for more details about the rejection. You can also contact TikTok Business Support for help.