How to troubleshoot payment information failure

If your there's something wrong with your payment information, you might see one of the following error messages:

• This payment method has expired. Please use another payment method.

• There is an issue with your card status. Please consult with your bank or use another payment method.

• Invalid security code. Please double check or try again later.

This means there might be something wrong with your payment information.

Before you begin

Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorization. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.

Verify your payment information

• Check the payment information you entered on TikTok Ads Manager.

• Confirm your credit or debit card is valid and has not expired.

• Verify your account has sufficient funds or available credit to cover the payment.

Check your internet connection and clear cache.

• Clear your cookies and browser cache, and complete the payment using your browser's incognito mode.

• Disable any VPN or pop-up blocker you are using - as these may prevent the 3D Secure Verification page from loading.

• Complete the payment using a different browser.

• Clear the TikTok Ads Manager cache. Log in to your Ads Manager account and add &reset_cache=1 to the end of the URL.

How to Troubleshoot Payment Information Failure

• Verify your bank or payment institution information is correct and try again.

• Contact your bank or payment institution and ask for more details about the rejection.

If the issue persists, you can contact TikTok Business Support for help.