How to troubleshoot unsupported payment

If one of your payments failed, you might see this error message:

• Your bank has disapproved this payment. Please use a different payment method or consult with your bank.

This means that your bank does not support your payment method.

Before you begin

Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorization. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.

Verify your payment information

• Check the payment information you entered on TikTok Ads Manager.

• Confirm your credit or debit card is valid and has not expired.

• Verify your account has sufficient funds or available credit to cover the payment.

Check your internet connection and clear cache.

• Clear your cookies and browser cache, and try again. If it's still not working, try using your browser's incognito mode to complete the payment.

• Disable any VPN or pop-up blocker you are using - as these may prevent the 3D Secure Verification page from loading.

• Complete the payment using a different browser.

• Clear the TikTok Ads Manager cache. Log in to your Ads Manager account and add &reset_cache=1 to the end of the URL.

How to troubleshoot unsupported payment

• Contact your bank and ask for more details about the rejection.

• Try other supported payment methods to complete the transaction.

If you're still experiencing issues, you can also contact TikTok Business Support for help.