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Identifying genuine outreach if contacted by a TikTok for Business Representative

最終更新:February 2025

If you have been contacted by TikTok for Business sales representative or support team via email, verify their affiliation with TikTok for Business by checking their email address which may contain the following domains:

  • @bytedance.com

  • @tiktok.com

  • @c.tiktok.com

  • @advertiser.tiktok.com

If you have been contacted via WhatsApp messaging, to verify their affiliation with TikTok for Business:

  1. Look for the green checkmark next to the WhatsApp username on the WhatsApp account.

  2. Check the last 4 digits of the official WhatsApp number and ensure that the WhatsApp username is as follows.


Region

Number's last 4 digits

WhatsApp Username

Indonesia

1716

TikTok For Business Indonesia

Malaysia

8216

TikTok For Business Malaysia

Philippines

3607

TikTok For Business Philippines

Singapore

0258

TikTok For Business Singapore

Brazil

1446

TikTok For Business Brazil

Latin America

4838

TikTok para Empresas SP Latam


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TikTok Business Help Center Feedback Survey
*Overall, how satisfied are you with your experience using the Business Help Center? (1 being very dissatisfied and 5 being very satisfied).
How often are your issues resolved by information on the Business Help Center (1 being never and 5 being very often)
How easy or difficult is it to understand the information on the Business Help Center? (1 being very difficult and 5 being very easy).
How easy or difficult is it to navigate to the right article? (1 being very difficult and 5 being very easy).
How easy or difficult is it to contact support from the Business Help Center? (1 being very difficult and 5 being very easy).
How often do you log in to the Business Help Center? (1 being never and 5 being very often).