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How to Troubleshoot Zapier

Last updated: February 2025

I can't open the Zapier integrate iframe.

If you don't see any integration pages after integrating through Zapier, consider the following:

  1. Check that you have setup the TikTok for Business integration.

  2. Ensure you are using the Google Chrome browser and open the browser settings.

  3. In Privacy and security section, click Cookies and other site data.

  4. Select Allow all cookies.

  5. Wait for the Zapier iframe to load. This may take more than 10 seconds.

Learn how to Connect Your Apps with Zapier.

I can't receive leads through Zapier

If you completed integration on Zapier, consider the following:

  1. Make sure your Zap is On: https://zapier.com/app/zaps

  2. If you have collected leads after the form integrated with Zapier, the leads before the integration that was complete will not be synchronized to Zapier. We will only send the lead data collected after the integration.

    • Find the subscription time of the form.

    • Get the leads collected by this form through Download Leads or Leads Center, and compare the time of leads collection with the time of form subscription.


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