Advertiser Cancellation Process for Collaborations in TikTok One

Last updated: February 2026

This article outlines cancellation, payment and automatic timeout processes for Projects in TikTok One. It applies to videos procured by TikTok and created by both creators and partners, and is designed to help you understand key rules and operational guidelines to ensure smooth project management.


In this article:

  • Project: Means a TikTok One project involving an advertiser and a content provider, which will comprise one or more Orders.

  • Order: Means any individual order within a Project.


Note: An advertiser may choose to manually review an Order. If an advertiser chooses to manually review an Order but they do not expressly approve or reject such Order, approval will be deemed if there is no response after 14 days.


This article does not apply to Creator Content at Scale campaigns.


1. Creator Projects

This section 1 relates to Projects in which TikTok invites creators to join via their own TikTok One account in-app.


Principles

  • Cancellation of a Project is initiated through TikTok One and must be accepted by both the advertiser and the content creator (whether a partner or creator), procured by TikTok.

  • This cancellation policy only applies to Projects initiated via the TikTok One platform and only to Orders that are agreed within a Project. Any private arrangement made directly between you and a creator or partner and not TikTok is not in scope of this article and any cancellation terms must be agreed with them separately.


Cancellation Scenarios

The payment due for a cancelled Project will depend on the stage in which the cancellation has been communicated and the work already completed.

  • Before an order: No refund or payment will be due until an Order has been agreed within a Project. Any Project can be cancelled, including by any creator or partner, contracted by TikTok before an Order has been agreed.

  • Before content submission: If you cancel a Project after an Order has been agreed, but before the content has been submitted for your review, you will receive a 90% refund on your payment. If a creator or partner that has been contracted to provide content for the Project cancels or they fail to provide the content before the Project deadline, then you will receive a full refund of any payment made.

  • After content submission: If content for your Project has been submitted but has not had final approval and you wish to cancel, a 50% refund of the total fee is available. However, if the content was delivered and approved by you, then full payment for the Project will be required.


2. Partner Projects

This section 2 relates to Projects where creators are not invited to join via their own TikTok One accounts in-app and instead are managed off-app by partners. In this section 2, Order delivery begins when at least one creator working with the relevant partner has accepted a collaboration invitation to participate in the relevant Order. If this is the case, this constitutes an Open Order.


Principles

  • Cancellations can be initiated through TikTok One. Once reviewed, TikTok will generate a corresponding cancellation request for the content provider to accept or decline.

  • If a cancellation request is declined by the receiving party, the Project will continue.

  • If a cancellation request is accepted by the receiving party, any Open Orders must be completed (in other words, they need to proceed to the complete status in TikTok One) before the cancellation is effective and any payments are made.


Cancellation Scenarios

  • Before starting order delivery: If you or the applicable partner cancels before a partner has started to deliver an Order then no payment will be due.

  • Before project completion: If the content provider withdraws from the Project after one or more Orders have been delivered, but the Project remains incomplete (in other words, there are still Orders that have not been delivered) then you will be refunded the outstanding balance for the Project. For example, if 50% of the Orders under the Project have been delivered, you will be entitled to a 50% refund.

  • After order delivery: No refund will be due if all Orders have been delivered under a Project.


3. Post-Cancellation Operations

You will be notified promptly via the platform or email in the event that your Project has been cancelled. If a refund is due it will be automatically credited to your advertiser TikTok One account within the processing time specified in TikTok One and can be viewed in the account’s fund details.


4. Cancellation Queries

For questions or disputes related to the cancellation of a Project, use the platform’s official support channels or email tiktokone@bytedance.com to submit a request.