Identifying genuine outreach if contacted by a TikTok for Business Representative

If you have been contacted by TikTok for Business sales representative or support team via email, verify their affiliation with TikTok for Business by checking their email address which may contain the following domains:

• @bytedance.com

• @tiktok.com

• @c.tiktok.com

• @advertiser.tiktok.com

If you have been contacted via WhatsApp messaging, to verify their affiliation with TikTok for Business:

1. Look for the green checkmark next to the WhatsApp username on the WhatsApp account.

2. Check the last 4 digits of the official WhatsApp number and ensure that the WhatsApp username is as follows.