How to troubleshoot insufficient funds

Learn how to troubleshoot insufficient funds.

Before you begin

Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorization. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.

If one of your payments failed, you might see this error message:

• Insufficient funds. Please check your balance or use another payment method.

How to troubleshoot insufficient funds

Attempt the payment method again after following the listed actions. Learn how to find supported payment methods.

Verify your payment information:

• Check the payment information you entered on TikTok Ads Manager.

• Confirm your credit or debit card is valid and has not expired.

• Verify your account has sufficient funds or available credit to cover the payment.

  • Make sure that you haven't reached your payment limit.

Check your internet connection and clear cache:

• Clear your cookies and browser cache, and complete the payment using your browser's incognito mode.

• Disable any VPN or pop-up blocker you are using. These may prevent the 3D Secure Verification page from loading.

• Complete the payment using a different browser.

• Clear the TikTok Ads Manager cache. Log in to your TikTok Ads Manager account and add & reset_cache=1 to the end of the URL and click enter on your keyboard.

If the problem persists, contact your bank or payment institution and ask for more details about the rejection. You can also use another card that is capable of 3D Secure Verification (3DS) and retry the transaction. Lastly, contact TikTok Business Support for help.