Advertising on TikTok
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Troubleshooting billing and payment
Advertising Policies
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Troubleshooting billing and payment
Troubleshooting billing
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- About payment failure
- Check for failed payments
- How to troubleshoot unsupported payment
- How to troubleshoot unsuccessful Payment
- How to Troubleshoot unsuccessful authentication
- How to troubleshoot invalid payment amount
- How to troubleshoot invalid payment method
- How to troubleshoot payment information failure
- About insufficient funds weekly notification
- How to troubleshoot insufficient funds
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- Payment and billing /
- Troubleshooting billing and payment /
- Troubleshooting billing /
How to troubleshoot insufficient funds
If one of your payments failed, you might see this error message:
Insufficient funds. Please check your balance or use another payment method.
This means there might not be enough funds in your bank account to complete the payment, or there might be something wrong with your payment method settings.
Before you begin
Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorization. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.
Verify your payment information
Check the payment information you entered on TikTok Ads Manager.
Confirm your credit or debit card is valid and has not expired.
Verify your account has sufficient funds or available credit to cover the payment.
Check your internet connection and clear cache.
Clear your cookies and browser cache, and complete the payment using your browser's incognito mode.
Disable any VPN or pop-up blocker you are using - as these may prevent the 3D Secure Verification page from loading.
Complete the payment using a different browser.
Clear the TikTok Ads Manager cache. Log in to your Ads Manager account and add &reset_cache=1 to the end of the URL.
How to troubleshoot insufficient funds
Confirm that your selected payment method has sufficient funds.
Make sure that you haven't reached your payment limit.
Make sure that your payment method settings are correct.
If the problem persists, contact your bank or payment institution and ask for more details about the rejection. You can also use another card that is capable of 3D Secure Verification (3DS) and retry the transaction. You can also contact TikTok Business Support for help.