Advertising on TikTok
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Billing options
Billing management
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Troubleshooting billing and payment
Advertising Policies
- Advertising policies
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Troubleshooting billing and payment
Troubleshooting billing
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- About payment failure
- Check for failed payments
- How to troubleshoot unsupported payment
- How to troubleshoot unsuccessful Payment
- How to Troubleshoot unsuccessful authentication
- How to troubleshoot invalid payment amount
- How to troubleshoot invalid payment method
- How to troubleshoot payment information failure
- About insufficient funds weekly notification
- How to troubleshoot insufficient funds
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- Payment and billing /
- Troubleshooting billing and payment /
- Troubleshooting billing /
How to troubleshoot unsuccessful Payment
If one of your payments failed, you might see one of the following error messages:
The payment was unsuccessful due to an abnormality. Please use another payment method. Please try again later or use another payment method.
The payment was unsuccessful. Please try again or use another payment method.
This means there might be something wrong with your payment method, the information you provided, or with your bank or payment institution.
Before you begin
Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorization. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.
Verify your payment information
Check the payment information you entered on TikTok Ads Manager.
Confirm your credit or debit card is valid and has not expired.
Verify your account has sufficient funds or available credit to cover the payment.
Check your internet connection and clear cache.
Clear your cookies and browser cache, and complete the payment using your browser's incognito mode.
Disable any VPN or pop-up blocker you are using - as these may prevent the 3D Secure Verification page from loading.
Complete the payment using a different browser.
Clear the TikTok Ads Manager cache. Log in to your Ads Manager account and add &reset_cache=1 to the end of the URL.
How to troubleshoot unsuccessful payment
Verify your bank or payment institution information is correct and try again.
Use a different card or payment method to complete the transaction.
Make sure your card supports 3D Secure Verification (3DS), your 3DS verification is correct, or contact the card-issuing bank for 3DS issues.
If you still have issues with your payment, contact your bank and ask for more details. If you are blocked from making another transaction, do not make another attempt for at least 24 hours. You can also contact TikTok Business Support for help.