Advertising on TikTok
TikTok accounts
Managing your Business Center
TikTok E-Commerce Partner Platforms
Developers
Create a campaign
Create an ad group
Creating ads in other TikTok tools
Consideration objectives
App promotion
Lead Generation
In-feed video
In-feed interactive
Non-feed placement
Interactive enhancements
Industry ad solutions
Ad auction optimization
Creative optimization
Creative partnerships
Smart+ Campaigns
App Measurement
Offline conversions
Web measurement
Insights and reporting
Shop Ads Measurement
Billing options
Billing management
Promotions, Ad Credits and Coupons
Troubleshooting billing and payment
Advertising Policies
Privacy practices and policies
Payment
Payment methods
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- How to find supported payment methods
- How to add or update a payment method
- Latin America (LATAM) supported payment methods
- Asia Pacific (APAC) Supported Payment Methods
- Europe, Middle East, and Africa [EMEA] supported payment methods
- Oceania supported payment methods
- North America supported payment methods
- About GMV Pay
- How to use GMV to Pay for Ads
- How to set up auto top-up for GMV Pay
- Troubleshoot GMV Pay
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Making payments
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- About the Payment Management page in TikTok Business Center
- How to view the total account balance on the payment management page
- How to add to your account balance in TikTok Ads Manager
- How to track your ad spend in Ads Manager
- How to pay outstanding balance in TikTok Ads Manager
- How to pay outstanding balance in Business Center
- How to track your billing threshold and bill date in TikTok Business Center
- How to manually adjust the balance for ad accounts managed by Business Center
- About Automatic Balance Allocation in TikTok Business Center
- How to use Budget Manager to set ad account spending caps
- How to set up automatic balance recharge
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Refunds
Payment Portfolio
- Payment and billing /
- Payment /
- Refunds /
About ad account refunds
An ad account refund allows you to collect the remaining balance on your ad account, excluding taxes paid. You may request a refund using various methods depending on the type and status of your ad account.
Note: If you use manual payment or automatic payment, you can request a refund of your unspent account balance excluding taxes paid if your ad accounts are in good standing. Learn about suspended ad accounts on TikTok.
Refund methods based on ad account type and status
Depending on how your ad account is managed, the method you use to request a refund will vary. Review each method, and the associated steps within the related help center article for additional guidance.
Request a refund in Business Center if your ad account is owned by a Business Center account. Learn how to request a refund for ad accounts with a Business Center.
Request a refund in TikTok Ads Manager if your ad account is not owned by a Business Center account. Learn how to request a refund for ad accounts without a Business Center.
Request a refund for Promote by contacting your representative.
Request a refund for your cash balance in Business Center. Learn how to deactivate a Business Center and request a refund.
For further support, contact customer support.