About ad account refunds

An ad account refund allows you to collect the remaining balance on your ad account, excluding taxes paid. You may request a refund using various methods depending on the type and status of your ad account.

Note: If you use manual payment or automatic payment, you can request a refund of your unspent account balance excluding taxes paid if your ad accounts are in good standing. Learn about suspended ad accounts on TikTok.

Refund methods based on ad account type and status

Depending on how your ad account is managed, the method you use to request a refund will vary. Review each method, and the associated steps within the related help center article for additional guidance.

• Request a refund in Business Center if your ad account is owned by a Business Center account. Learn how to request a refund for ad accounts with a Business Center.

• Request a refund in TikTok Ads Manager if your ad account is not owned by a Business Center account. Learn how to request a refund for ad accounts without a Business Center.

• Request a refund for Promote by contacting your representative.

• Request a refund for your cash balance in Business Center. Learn how to deactivate a Business Center and request a refund.

• Request a refund if your ad account is suspended. Learn how to request a refund for a suspended ad account.

For further support, contact customer support.