Troubleshooting Google Tag Manager and TikTok Pixel Integration

Error message

Cause

Solution

"You don't have a GTM account," "Unable to find container," or "Unable to find workspace"

These errors typically occur if the GTM account or workspace has been deleted, or if the default container is no longer available.

Verify that your GTM account and workspace have not been deleted. Check your account list to ensure it is not null and that the default container exists.

"Unable to find account"

This error appears if the path of the first account in your list is null.

Check the account settings in Google Tag Manager to ensure that the account path is correctly configured and accessible.

"Pixel binding GTM failed"

This error occurs when attempting to install a pixel that has already been connected to your GTM account.

Access your Google Tag Manager account and confirm that the pixel has not been previously installed. Avoid repeated installations of the same pixel to prevent duplicate event data.

Issue

Cause

Solution

No data appearing in Events Manager

The TikTok Pixel might be connected to Google Tag Manager, but your container may not be properly installed on your landing page.

Ensure that the Google Tag Manager container is correctly installed on your landing page so that the TikTok Pixel can record data accurately.

Events not created

Events must be defined in Google Tag Manager before they can report data, even if they are automatically created when you set up your TikTok Pixel.

Learn how to create and define events in Google Tag Manager to ensure they are set up correctly and can start reporting data.