Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorization. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.

To avoid payment failure, verify your payment information.

• Check the payment information you entered on TikTok Ads Manager or TikTok Business Center.

• Confirm your credit or debit card is valid and has not expired.

• Verify your account has sufficient funds or available credit to cover the payment.

Also, check your internet connection and/ or clear cache.

• Clear your cookies and/or browser cache, and try again. If this still does not work, try using your browser's incognito mode to complete the payment.

• Disable any VPN or pop-up blocker you are using - as these may prevent the 3D Secure Verification page from loading.

• Complete the payment using a different browser.

• Clear the TikTok Ads Manager cache. Log in to your Ads Manager account and add &reset_cache=1 to the end of the URL.