FAQs for Refund

Can I get a refund for my account?

Yes, if your account is in good standing, you can close your account and collect a refund for any remaining balance on your account. However, the account will be closed after the refund is granted and can no longer be used. To use TikTok Ads Manager after receiving a refund, you will need to create a new account.

For more information, refer to How to Close an Account on TikTok Ads Manager.

TikTok for Business does not offer refunds for expected ad spending. TikTok for Business can only provide refunds when advertisers request to close their accounts in good standing and wish to receive any remaining, unspent account balance.

How can I get a refund?

To get a refund you will need to close your account. Once it’s confirmed, your account will be closed and the remaining balance in the account will be sent back to the card that made the payment within 60 days. However, if your account has been suspended you will be ineligible for a refund.

When will I receive my refund?

It may take up to 60 days to receive your refund.

Why haven't I received my refund?

It may take up to 60 days to receive a refund. Keep in mind that you will not be eligible for a refund if your account is suspended.

If your account is suspended, you can always appeal the suspension by creating a ticket with Business Support. To learn more, refer to How to Contact TikTok Business Support.

If my account has been suspended, how can I get a refund?

Unfortunately, you may not be eligible for a refund if you have violated our advertiser policies. If you wish to appeal your account suspension, please raise a ticket and file an appeal.

How can I get my money back, if you told me that I am not eligible for a refund?

We understand why this may be frustrating, but according to the Payment Terms you agreed to during the account registration phase, there are certain eligibility requirements you must meet to receive a refund. If you wish to escalate this situation further, raise a ticket in the Business Center and we will assist you as soon as possible.