Advertising on TikTok
TikTok accounts
Managing your Business Center
TikTok E-Commerce Partner Platforms
Developers
Create a campaign
Create an ad group
Creating ads in other TikTok tools
Consideration objectives
App promotion
Lead Generation
In-feed video
In-feed interactive
Non-feed placement
Interactive enhancements
Industry ad solutions
Ad auction optimization
Creative optimization
Creative partnerships
Smart+ Campaigns
App Measurement
Offline conversions
Web measurement
Insights and reporting
Shop Ads Measurement
Billing options
Billing management
Promotions, Ad Credits and Coupons
Troubleshooting billing and payment
Advertising Policies
Privacy practices and policies
Advertising on TikTok
The TikTok marketing platform
Advertising on TikTok Ads Manager
Promote on TikTok
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- About Promote on TikTok
- How to find Promote in-app and on web
- About Promote integration with TikTok Ads Manager
- How to integrate Promote with TikTok Ads Manager
- How to set up Promote for website visits and conversions
- How to set up Promote for lead generation
- How to set up Promote for product purchases
- How to set up Promote for Other messaging apps
- How to set up GMV Max in Promote
- How to set up GMV Pay in Promote
- Best practices for using Promote to drive customer interest and actions
- About multiple creatives in Promote campaigns
- How to Promote creator videos for your TikTok Shop
- How to promote Spark Ads in TikTok Business Center
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TikTok Business Suite
TikTok Beta Tester Program
Ad Assistant
- Getting started /
- Advertising on TikTok /
- Advertising on TikTok Ads Manager /
How to contact TikTok for Business customer support
You can connect with TikTok for Business customer support in TikTok Ads Manager, Business Center or the Business Help Center. To review consumer support topics on TikTok, please visit https://support.tiktok.com.
If you are a creator looking for help on your non-advertising content, please visit the resource center for creators.
Choose an option from the dropdown menu to view instructions on how to contact TikTok for Business customer support from each of the following sites.
To contact TikTok for Business customer support from TikTok Ads Manager:
Log in to TikTok Ads Manager.
Find and click the black question mark icon (?) icon on the page.
Type your question directly in the text box to start a chat.
Click I need more help and Submit Ticket and select an issue category to file a ticket.
Provide as much information as possible about the issue you are facing and click Submit.
Choose Manage Tickets to see status updates on any existing requests.
You must be logged in to your TikTok for Business account in order to access the Ad Assistant chatbot. If you are experiencing a log in issue or want to provide feedback to TikTok for Business directly, you can submit a request through the Feedback and Help contact form. If your account has been suspended, you can learn more about suspended ad accounts or troubleshoot your suspended ad account.
Note: In certain cases, you may receive communications of support and onboarding assistance from TikTok representatives and partners under the following domains:
@bytedance.com
@advertiser.tiktok.com
no-reply@business-support.tiktok.com
@c.tiktok.com
@advertiser.tiktok.com