Advertising on TikTok
TikTok accounts
Managing your Business Center
TikTok E-Commerce Partner Platforms
Developers
Create a campaign
Create an ad group
Creating ads in other TikTok tools
Consideration objectives
App promotion
Lead Generation
In-feed video
In-feed interactive
Non-feed placement
Interactive enhancements
Industry ad solutions
Ad auction optimization
Creative optimization
Creative partnerships
Smart+ Campaigns
App Measurement
Offline conversions
Web measurement
Insights and reporting
Shop Ads Measurement
Billing options
Billing management
Promotions, Ad Credits and Coupons
Troubleshooting billing and payment
Advertising Policies
- Advertising policies
Advertising policy resources
Privacy practices and policies
Advertising Policies
Advertising policies
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- TikTok Advertising Policies
- Advertiser Account Policy
- About TikTok advertising restrictions for people under the age of 18
- About the TikTok Industry Pilot Program
- Protecting minors on TikTok: advertising initiatives
- Ad Serving Policy
- Ad Format and Functionality
- Adult Content
- Age Targeting Restrictions
- Alcohol
- Animals and Environment
- Audience Expiration Policy
- Dangerous Products or Services
- Deceptive Practices
- Discrimination, Harassment, and Bullying
- Financial Services
- Gambling and Games
- Government Agency Advertisers
- Healthcare and Pharmaceuticals
- Housing, Employment, and Credit ("HEC") Ad Policy
- Intellectual Property Infringement
- Misleading and False Content
- Non-Governmental Organization (NGO) and Non-Profit Organization (NPO) Advertisers
- Other Products and Services
- Politics, Culture, and Religion
- State-Affiliated Media Advertisers
- Teen Safety and Well-Being
- TikTok After Conversion Experience Policy
- TikTok Ad After Conversion Experience Management Guidelines
- TikTok’s Anti-Discrimination Ad Policy
- Violence and Dangerous Activities
- Weight Management and Body Image
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Advertising policy resources
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Non-Governmental Organization (NGO) and Non-Profit Organization (NPO) Advertisers
- TikTok Advertiser Tools and Related Terms Overview
- Advertising on TikTok - First Things to Note
- Branded Content Policy - Market-specific Requirements
- Common Reasons Ads Fail Review
- Changes that Trigger the Review Process
- Account Review Checklist
- Why some ads are rejected after they're approved
- Ad Review FAQs
- About suspended ad accounts on TikTok
- How to troubleshoot a suspended ad account on TikTok
- About notifications of potentially prohibited data sharing on TikTok
- How to resolve notifications of potentially prohibited data sharing on TikTok
- Regional Self-Regulatory Ad Codes for the European Union
- About ACE Fulfillment Verification
- FAQs for account suspension warning notifications
- Appeal rejected ad with One Click Appeal for Other Ad Types
- About TikTok Advertising Policies for Promote
- About Ad Account Health in TikTok Ads Manager
- United Kingdom Model Reporting Rules for Sellers on Digital Platforms
- Intellectual Property Infringement Rules for Ads
- Market-specific requirements for ad approval
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- Policies and security /
- Advertising Policies /
- Advertising policy resources /
How to troubleshoot a suspended ad account on TikTok
If your ad account was suspended, you should try to resolve the issues with your ads or account. If you think the suspension was a mistake, you can submit an appeal to Customer Support. If you don't submit an appeal within 180 days after your account was suspended, your appeal will not be reviewed.
How to appeal a suspended ad account
To appeal a suspended ad account:
Go to TikTok Ads Manager and sign in to your suspended account.
Click the ? Help icon.
In Ad Assistant, click Submit ticket.
In the Issue Category dropdown, choose Account/Ad Review.
Choose Account Review.
Choose Account Suspension Appeal.
Provide details about your appeal.
When you're finished, click Submit.
You'll receive an email when your appeal has been reviewed. You should receive a reply within two business days of submitting your appeal. Avoid creating any new ad accounts while your appeal is being reviewed. Please only file one appeal for each incident. Filing multiple appeals in a short period of time for the same issue will lead to delays in processing.