About TikTok Business Center
Last updated, January 2024

Business Center is a one-stop business hub for organizations of all sizes to activate marketing activities and collaboratively reach desired audiences on TikTok. Business Center enables organizations to centralize their assets and teams in one place, enabling permissions allocation and asset usage efficient and safely.


Consider using a Business Center if you want to take any of the features listed below as you start your journey with TikTok For Business:

  • Collaboration: When you need more than one person to activate your activities on TikTok, like your ad campaigns.

  • Centralization: When you need to use multiple types of assets, like ad accounts, audiences, etc, to promote your business on TikTok.

  • Accountability: When you want to control who has permission to access your assets on TikTok For Business.


Why use TikTok Business Center?

TikTok Business Center empowers you to do the following:

  • ​Possess an all-in-one platform to check multiple ad accounts: You can use a single sign-in to access all managed ad accounts, reducing the time it takes to switch to different ad accounts.

  • ​Maintain full control of access permissions and manage assets: Business Center guarantees security, as the core permissions are under the control of the administrator. Clearly see who has access to your Ad Accounts, and assign, change, or remove roles and permissions as your team changes over time.

  • ​Ensure transparency of collaboration: Business Center enables you to directly know who has edited or made changes to the ad accounts.

  • ​Upgrade decision-making for your future campaigns: You can get business-level insights and reports for your ad performance across different accounts.


When should I use TikTok Business Center?

Create a TikTok Business Center if you want the following:

  • ​More than one person to manage and access your TikTok ad accounts.

  • ​To manage and share assets among multiple ad accounts.

  • ​To request access to other ad accounts.

  • ​Quickly share many ad accounts with another organization in bulk.


Getting started with TikTok Business Center

Before getting started, do the following:

  1. ​Decide who you want to be the Administrator of your TikTok Business Center account

    • Generally, the business owner or primary "day-to-day" contact for your marketing team will become the Admin, so they can set up and manage your Business Center. The Admin should have permission to act on behalf of your business, as they will decide who can access your assets. It is important that all businesses have at least two Admins. This way, if one Admin suddenly leaves the company, there will still be a Business Center Admin left to help manage access.

  2. Sign up for TikTok For Business

    • Only TikTok For Business users can create ad accounts, make TikTok Business Center accounts, be assigned a role, and receive access to assets. You can become a TikTok For Business users by signing up on the following links.

    • To facilitate better transparency for users and support a trusted ads environment, TikTok will authenticate all advertiser accounts by requiring you to submit a verification document for review. Refer to How to Complete Business Verification to learn more.


FAQs

I've already created a Business Center account, but I'm not able to access it. How can I fix this?

If you've forgotten your password, you can verify your account as long as you have access to your login email or phone number. Follow the instructions on the login page to send the account reset link to either of these contact options. If you don't have access to the login email or phone number, unfortunately, there is no way to retrieve your account. This is to ensure the safety and security of our accounts.


My organization already has a Business Center. Should I create a new one?

You may want to create a new Business Center if you're a part of a local organization within a global company, and if you operate in a different currency than the global company. You can follow the steps to create a new Business Center and add your HQ global Business Center as a Partner to the local Business Center to share asset access.


Am I able to change the Business Center Admin after I've created the account?

Yes, you can grant another member of the Business Center Admin access after you've created your account. To follow the steps to add an Admin, refer to Add Users to TikTok Business Center.


Am I able to change the business information after I've created an account?

Unfortunately, you can not change your business information like the company name in Business Center directly, so we recommend you ensure this information is accurate when creating your account. If you are a managed customer, you can reach out to your sales rep to initiate the process, or if you're an unmanaged customer, you can file a ticket with this request.


How do I find my Business Center ID?

You can find your Business Center ID by clicking on your Business Center name in the top right corner of your Business Center. There, you'll be able to see a section that says "ID: XXXXX" with the correct ID number.


How do I connect my ad account to my Business Center or create a new ad account?

To manage an ad account on behalf of someone else, or to work on an ad account owned by another business, you can request access to this ad account. Upon approval, you will be able to assign someone from your Business Center with permission to it. You can also create ad accounts in a verified Business Center for different purposes, such as a single ad account for each brand or line of business you are promoting. For more details, please reference this article.


How do I connect my TikTok Shop to my Business Center?

Refer to Claim, Create TikTok Shop from Business Center to learn how to create a TikTok Shop directly from your Business Center. If your TikTok Shop already exists, you can Request Access to TikTok Shop from Business Center. More information can be found under FAQs for how to connect TikTok Shop with Business Center.

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