Advertising on TikTok
TikTok Promotional Coupon Program for BigCommerce
Who is eligible for the Promotional Coupon Program?
This program is only open to a limited number of BigCommerce merchants.
The promotional ad credit will only be offered to new and existing TikTok ad accounts that haven’t started advertising on TikTok ads and haven't set up the integration during the program.
This promotional ad credit is only available in the markets listed below in the "What kind of Credit is available?" section.
Each BigCommerce merchant will receive the promotional ad credit only once.
How do I activate this offer?
If you are a new advertiser, install and set up the official TikTok integration on BigCommerce, create a new TikTok ad account, launch your TikTok ad campaign, and meet the minimum spend criteria within 30 days from registration.
If you are an existing advertiser, install and set up the official TikTok integration on BigCommerce, link your existing TikTok ad account, and launch your TikTok ad campaign. Existing ad accounts are only eligible for this opportunity if they didn't spend on TikTok ads in the previous 90 days.
Based on your advertising spend, only one of the offer tiers will be applied to your account and you can't use the credits to avail the next tier.
If all eligibility checks are met, credit will be applied to your TikTok For Business account within 7 days after you cross the highest spend threshold or within 7 days post the spend accumulation period of 30 days.
Coupons can only be redeemed once per TikTok For Business Account unless otherwise expressly stated in the coupon notification.
To qualify for spend-match offers, only the paid bill amount or consumed top-up amount will be considered. Tax and credit costs will not be counted as part of the spending.
What kind of credit is available?
Country | Currency | Level 1 | Level 1 | Level 2 | Level 2 | Level 3 | Level 3 | |
|---|---|---|---|---|---|---|---|---|
spend | get | spend | get | spend | get | |||
US | USD | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
CA | CAD | 100 | 120 | 120 | 600 | 600 | 1,800 | 1,800 |
AU | AUD | 100 | 120 | 120 | 600 | 600 | 1,800 | 1,800 |
SG | SGD | 100 | 120 | 120 | 600 | 600 | 1,800 | 1,800 |
GB | GBP | 100 | 80 | 80 | 400 | 400 | 1,200 | 1,200 |
ID | IDR | 40 | 600,000 | 600,000 | 3,000,000 | 3,000,000 | 9,000,000 | 9,000,000 |
MY | MYR | 50 | 200 | 200 | 1,000 | 1,000 | 3,000 | 3,000 |
SA | SAR | 80 | 300 | 300 | 1,500 | 1,500 | 4,500 | 4,500 |
NZ | NZD | 70 | 120 | 120 | 600 | 600 | 1,800 | 1,800 |
AE | AED | 80 | 300 | 300 | 1,500 | 1,500 | 4,500 | 4,500 |
JP | JPY | 100 | 12,000 | 12,000 | 60,000 | 60,000 | 180,000 | 180,000 |
EG | EGP | 30 | 1,000 | 1,000 | 5,000 | 5,000 | 15,000 | 15,000 |
PH | PHP | 50 | 2,500 | 2,500 | 12,500 | 12,500 | 37,500 | 37,500 |
KW | KWD | 70 | 20 | 20 | 100 | 100 | 300 | 300 |
DK | DKK | 100 | 600 | 600 | 3,000 | 3,000 | 9,000 | 9,000 |
SE | SEK | 100 | 1,000 | 1,000 | 5,000 | 5,000 | 15,000 | 15,000 |
CH | CHF | 100 | 80 | 80 | 400 | 400 | 1,200 | 1,200 |
MX | MXN | 25 | 500 | 500 | 2,500 | 2,500 | 7,500 | 7,500 |
KR | KRW | 100 | 120,000 | 120,000 | 600,000 | 600,000 | 1,800,000 | 1,800,000 |
IL | ILS | 80 | 300 | 300 | 1,500 | 1,500 | 4,500 | 4,500 |
RO | RON | 50 | 200 | 200 | 1,000 | 1,000 | 3,000 | 3,000 |
CL | CLP | 40 | 30,000 | 30,000 | 150,000 | 150,000 | 450,000 | 450,000 |
CO | COP | 20 | 100,000 | 100,000 | 500,000 | 500,000 | 1,500,000 | 1,500,000 |
EC | USD | 20 | 20 | 20 | 100 | 100 | 300 | 300 |
AT | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
BE | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
DE | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
ES | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
FI | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
FR | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
GR | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
IE | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
IT | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
NL | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
PT | EUR | 100 | 100 | 100 | 500 | 500 | 1,500 | 1,500 |
NO | NOK | 100 | 1,000 | 1,000 | 5,000 | 5,000 | n/a | n/a |
VN | VND | 20 | 500,000 | 500,000 | 2,500,000 | 2,500,000 | n/a | n/a |
BR | BRL | 20 | 100 | 100 | 500 | 500 | n/a | n/a |
TH | THB | 40 | 1,500 | 1,500 | 7,500 | 7,500 | n/a | n/a |
CZ | CZK | 50 | 1,000 | 1,000 | 5,000 | 5,000 | n/a | n/a |
MA | MAD | 40 | 400 | 400 | 2,000 | 2,000 | n/a | n/a |
PL | PLN | 40 | 200 | 200 | 1,000 | 1,000 | n/a | n/a |
TR | TRY | 20 | 500 | 500 | 2,500 | 2,500 | 7,500 | 7,500 |
HU | HUF | 20 | 6,000 | 6,000 | 30,000 | 30,000 | 90,000 | 90,000 |
QA | QAR | 40 | 150 | 150 | 750 | 750 | 2,250 | 2,250 |
ZA | ZAR | 30 | 500 | 500 | 2,500 | 2,500 | 7,500 | 7,500 |
KH | KHR | 20 | 80,000 | 80,000 | 400,000 | 400,000 | 1,200,000 | 1,200,000 |
How to redeem credit?
To redeem the credit, BigCommerce merchants need to install the TikTok Integration on BigCommerce and create a new TikTok Ads Manager account or link to an existing one through the integration on BigCommerce.
After installing the TikTok integration on BigCommerce and linking the TikTok Ads Manager account to your BigCommerce account, you'll need to complete the remainder of the setup steps and then reach the minimum spending threshold for any of the offers within 30 days. Existing connected accounts are only eligible for this opportunity if they didn't spend on TikTok ads in the previous 90 days.
How can I use the ad credit?
How ad credits are applied will depend on the payment method you use on your TikTok Ads Manager account: manual or automatic.
For accounts using the manual payment method, the ad credits will be used before the account balance is applied. For example, once you've received your ad credit, we will bill any charges against your ad credit before using your account's balance.
For accounts using the automatic payment method, your ad credits will be received after paying your account's balance. These ad credits will then be applied first before charging your account on your next campaign. For example, once you successfully spend the required amount in ads and pay the bill (excluding any tax and other ad credit), then the credit will be used first before billing your account when you start to run the following campaign.
What are the requirements to receive and use the Ad credit?
After installing and setting up the integration, BigCommerce merchants need to reach any of the spending thresholds within 30 days to redeem the credit.
The credit will expire on December 31st, 2023. Advertisers need to consume the credit before this date.
Why is my ad credit frozen?
If your account has been flagged for safety reasons due to irregularities on the account, please file an appeal by uploading more documents to our advertiser support system. To access this system, you can submit a ticket here or go to your TikTok Ads Manager account and click on the question mark icon in the top-right corner.
TikTok Coupon Terms
These terms (“Coupon Terms”) govern your eligibility for the use of Coupons. Please read them carefully. The legal promoter offering the Coupon to you is: (a) if the Discounted Service (defined below) is within the TikTok Platform, the TikTok entity that provides you with the Discounted Service in accordance with the TikTok Terms of Service; or (b) if the Discounted Service is within the TikTok For Business Platform, the TikTok entity described in the TikTok Advertising Terms (in either case, “us”, “we”, “our”).
To the maximum extent not prohibited by applicable law, we may, where reasonably necessary for a legitimate reason, amend or cancel any or all Coupon availability at any time in our sole discretion, and/or update, amend, or replace these Coupon Terms.
1. What is a Coupon?
A “Coupon” is a time-limited discount token, introductory offer token, or a form of advertising credit, that is redeemable by you for a Discounted Service at a discounted or promotional rate.
Where we refer to “Discounted Service”, we mean the particular TikTok product, service, and/or digital content which is the subject of the Coupon.
2. How can you use a Coupon?
Coupons are subject to availability and can only be used as follows:
In the date and time window described in the email TikTok message or other notification sent to you with the Coupon (“Validity Window”). After the expiry of the Validity Window, you will no longer be able to use the Coupon;
For one-time use;
For benefitting from the discount or introductory offer made available by us for the Discounted Service. Unless otherwise expressly allowed by us, Coupons are limited to one per Discounted Service per person;
Only one Coupon can be used per order;
In accordance with Coupon usage instructions, conditions, or eligibility requirements, including any applicable maximum savings and minimum spending thresholds, for example:
Where a Coupon is described as "Save up to $100", the maximum discount available with a purchase using that Coupon would be $100; and
Where a Coupon is offered "If you spend $500 or more", then the Coupon only applies if you spend $500 or more on the relevant Discounted Service;
In accordance with all terms, policies, and procedures applicable to the Discounted Service;
Not in conjunction with any other promotional offers or discounts;
Not applicable on credits, taxes, or fees;
Cannot be combined with any other promotions, offers, or discounts;
Cannot be exchanged for cash, credit, or equivalent; and
Cannot be transferred or sold to any other person or entity.
If you are subject to any taxes (including any penalties or interest thereon) and expenses imposed by any jurisdiction in relation to the Coupon, subject to any unwaivable local consumer law rights you may benefit from, you will be responsible for the payment of such taxes (including any related penalties or interest) to the relevant tax authority.
A Coupon cannot be used and is void where:
It is not obtained from us;
Any part of the Coupon is transferred, resold, counterfeited, altered, defective, tampered with, or irregular in any way;
It is obtained through theft, fraud, deception, or unlawful means; or
Other restrictions, or these Coupon Terms, render it unusable or invalid.
In case of any violation of these Coupon Terms or any applicable laws or regulations, we shall have the right to disqualify any or all Coupons.
3. Who can use Coupons?
To be eligible for Coupons, you must:
Have the account(s) on the TikTok Platform and/or the TikTok For Business Platform necessary for the Discounted Service;
Be offered the Coupon by us (such as by way of TikTok message or email);
Be able to lawfully accept and use the Coupons and the Discounted Service in your territory of residence; and
Be of the minimum age (or above) necessary for you to be able to use the Discounted Service in your territory of residence. Please consult the terms and conditions of the Discounted Service for more information.
Coupon Disclaimer (Only applicable for advertisers in the U.S.)
Please note that for advertisers in the U.S., to the extent that any specific provision of the Coupon Terms conflicts with this Coupon Disclaimer, the specific provision of the applicable Coupon Disclaimer will prevail.
Disclaimer: To be eligible for the ad credits ("Ad Credits") on TikTok Ads Manager from now to December 31st, 2023, you must meet any of the spending thresholds within 30 days after completing the TikTok advertiser account setup on BigCommerce. The setup must be completed by installing the TikTok Integration on BigCommerce and by either creating a new TikTok Ads Manager account or linking to an existing TikTok Ads Manager account. Your advertiser account must be registered in the United States. The Ad Credits will be in your local currency. Ad Credits expire on December 31st, 2023. TikTok reserves the right to withhold or withdraw the Ad Credits for any reason, including if your content does not comply with our policies and guidelines. Ad Credits are non-transferable and have no cash value. The Ad Credits will be distributed to the corresponding advertiser account on TikTok Ads Manager automatically upon confirmation.
