You can connect with customer support in TikTok Ads Manager or Business Center. To contact customer support:

1. Log in to TikTok Ads Manager or Business Center.

2. Click the ? in either the top or bottom right corner.

3. Check the "Frequently Asked Questions" section to see if your question matches a suggested article or type your question directly in the text box.

4. Click Contact Us or start a chat and select an issue category to file a ticket.

   1. Provide as much information as possible about the issue you are facing.

5. Choose Manage Tickets to see status updates on any existing requests.

Note: In certain cases, you may receive communications of support and onboarding assistance from TikTok representatives and partners under the following domains:

• @bytedance.com

• @advertiser.tiktok.com

• no-reply@business-support.tiktok.com

• @c.tiktok.com

• @advertiser.tiktok.com