Advertisers can connect with TikTok customer support by clicking the ? on the top right corner or clicking the ? on the bottom right of their screen as shown below.
This article provides steps on how to access customer support.
Note: The new experience is limited to advertisers reaching Customer support via TikTok Ads Manager. There is no change to Business Center advertiser support journey.
1. TikTok Ads Manager customer support journey
A. Click ? for Customer Support
You'll see a ? on the top right and on the bottom right of TikTok Ads Manager. Click either of the ? marks to get Customer Support.
B. Check if Bot can answer
To get the answers you need, start by checking the "Frequently Asked Questions" section or ask specific questions to get the information you require.
C. Contact us or manage tickets
If you can't find the answer you need, click the Contact us button to select an appropriate issue category. For status updates on your query or ticket, click Manage Tickets.
D. Select Issue Category, provide information, and submit ticket
After selecting the issue category, you are required to provide information pertaining to the issue that requires resolution. Submit the ticket. All further updates on the ticket will be available via the "Manage Tickets" section.
2. Business Center - advertiser support journey
A. Click ? and Advertiser Support
B. Select the sub-category
Choose the subcategory under Business Center that best represents the current issue or problem.
C. Raise ticket
Complete the form provided. Clear details along with images and videos where possible will help our customer support teams to understand and provide resolutions faster.
Note: In certain cases, you may receive communications of support and onboarding assistance from TikTok representatives and partners under the following domains:
@bytedance.com
@advertiser.tiktok.com
no-reply@business-support.tiktok.com
@c.tiktok.com
@advertiser.tiktok.com