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How to contact TikTok for Business customer support

Poslední aktualizace: May 2025

You can connect with TikTok for Business customer support in TikTok Ads Manager, Business Center or the Business Help Center. To review consumer support topics on TikTok, please visit https://support.tiktok.com.


You can connect with TikTok for Business customer support in TikTok Ads Manager, Business Center or the Business Help Center. To review consumer support topics on TikTok, please visit https://support.tiktok.com. If you are a creator looking for help on your non-advertising content, please visit the resource center for creators.


How to contact TikTok for Business customer support

To contact TikTok for Business customer support from TikTok Ads Manager, Business Center or the Business Help Center:

  1. Log in using your TikTok for Business credentials.

  2. Find the Ad Assistant chat bot with the blue circular icon. To learn more about the Ad Assistant chat bot, visit About the Ad Assistant and How to access the Ad Assistant.

  3. Type your question directly in the text box to start a chat.

  4. Click I need more help and Submit Ticket and select an issue category to file a ticket.

  5. Provide as much information as possible about the issue you are facing and click Submit.

  6. Choose Manage Tickets to see status updates on any existing requests.


You must be logged in to your TikTok for Business account in order to access the Ad Assistant chatbot. If you are experiencing a log in issue or want to provide feedback to TikTok for Business directly, you can submit a request through the Feedback and Help contact form. If your account has been suspended, you can learn more about suspended ad accounts or troubleshoot your suspended ad account. Note: In certain cases, you may receive communications of support and onboarding assistance from TikTok representatives and partners under the following domains:

  • @bytedance.com

  • @advertiser.tiktok.com

  • no-reply@business-support.tiktok.com

  • @c.tiktok.com

  • @advertiser.tiktok.com


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