TikTok One Refund and Cancellation Policy

Refund of Creator Payment

1. The Brand will be entitled to a refund of one-hundred percent (100%) of the Creator Payment if the TikTok One Contract is terminated as follows:

• if the TikTok One Contract is terminated by the Brand at any time before the Creator submitted the TikTok One Creator Content for the Brand’s approval in accordance with the approval process set forth in Section 2.4(a) of the TikTok One Contract (the “Brand Review Process”);

• if the TikTok One Contract is terminated by the Brand because the Creator missed a deadline to provide TikTok One Creator Content in accordance with the TikTok One Contract, unless the deadline was missed or changed for the reasons set forth in Section 2.4(c) of the TikTok One Contract or unless the TikTok One Creator Content was otherwise deemed approved by the Brand under Section 2.4; or

• if the TikTok One Contract is terminated by the Creator at any time for convenience.

2. The Brand will be entitled to a refund of ninety percent (90%) of the Creator Payment, if the TikTok One Contract is terminated by the Brand after the Creator has submitted the TikTok One Creator Content for approval as part of the Brand Review Process but the termination occurs before either (i) the Brand has given its approval of the TikTok One Creator Content in accordance with the Brand Review Process, or (ii) the TikTok One Creator Content was approved by TikTok as part of any required content moderation review.

For clarity, if the Creator provided the TikTok One Creator Content after any required deadlines but the Brand still provided its approval of the TikTok One Creator Content, such approval will still be considered “approval” for the purposes of the refund policy set forth in (b).

3. The Brand will be entitled to a refund of fifty percent (50%) of the Creator Payment if the TikTok One Contract is terminated by the Brand after the Creator has submitted the TikTok One Creator Content for approval as part of the Brand Review Process and the termination occurs after both (i) the Brand has given its approval of the TikTok One Creator Content as part of the Brand Review Process, and (ii) the TikTok One Creator Content was approved by TikTok as part of any required content moderation review, but before the TikTok One Creator Content was publicly published.

For clarity, if the Creator provided the TikTok One Creator Content after any required deadlines but the Brand still provided its approval of the TikTok One Creator Content, such approval will still be considered “approval” for the purposes of the refund policy set forth in (c).

4. Notwithstanding anything to the contrary, the Brand will not be entitled to any refund of the Creator Payment (or any portion thereof) if the Brand publicly publishes the TikTok One Creator Content at any time for any reason, even if the Brand never gave its approval of the TikTok One Creator Content.