Troubleshooting TikTok Lead Gen with Salesforce Marketing Cloud integration
Last updated: February 2025
There are a few reasons why you may get an error when integrating TikTok lead generation with Salesforce Marketing Cloud:
Selecting anything other than TikTok Leads under App Exchange
Incorrect log in for TikTok Ads Manager
Service Timeout Error when you create a form connection
Error stating ads.tiktok.com took too long to respond.
How to troubleshoot TikTok lead generation with Salesforce Marketing Cloud integration
To troubleshoot TikTok lead generation with Salesforce Marketing Cloud integration:
Ensure you are using Google Chrome.
Ensure that you don't have an ad blocker installed in your browser.
Turn off Prevent Cross-Site Tracking and Block All Cookies in your settings.
Try refreshing the page to see if the connection is created. If not, try connecting again as creating connections can take a long time.
