Troubleshooting TikTok Lead Gen with Salesforce Marketing Cloud integration

There are a few reasons why you may get an error when integrating TikTok lead generation with Salesforce Marketing Cloud:

• Selecting anything other than TikTok Leads under App Exchange

• Incorrect log in for TikTok Ads Manager

• Service Timeout Error when you create a form connection

• Error stating ads.tiktok.com took too long to respond.

How to troubleshoot TikTok lead generation with Salesforce Marketing Cloud integration

To troubleshoot TikTok lead generation with Salesforce Marketing Cloud integration:

• Ensure you are using Google Chrome.

• Ensure that you don't have an ad blocker installed in your browser.

• Turn off Prevent Cross-Site Tracking and Block All Cookies in your settings.

• Try refreshing the page to see if the connection is created. If not, try connecting again as creating connections can take a long time.

Learn how to integrate TikTok lead generation with Salesforce Marketing Cloud.