Lead Generation

Troubleshooting TikTok Lead Gen with Salesforce Marketing Cloud integration

Last updated: July 2024

There are a few reasons why you may get an error when integrating TikTok Lead Generation with Salesforce Marketing Cloud:

  • Selecting anything other than TikTok Leads under App Exchange

  • Incorrect log in for TikTok Ads Manager

  • Service Timeout Error when you create a form connection

  • Error stating "ads.tiktok.com took loo long to respond"


How to troubleshoot TikTok Lead Gen with Salesforce Marketing Cloud integration

To troubleshoot TikTok Lead Generation with Salesforce Marketing Cloud integration:

  1. Ensure you are using Google Chrome.

  2. Ensure that you don't have an ad blocker installed in your browser.

  3. Turn off "Prevent Cross-Site Tracking" and "Block All Cookies" in your settings.

  4. Try refreshing the page to see if the connection is created. If not, try connecting again as creating connections can take a long time.

  5. Go to this URL to complete the installation starting from the App Exchange.


Review the steps on how to integrate TikTok Lead Generation with Salesforce Marketing Cloud.