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Troubleshooting TikTok Lead Gen with Salesforce Marketing Cloud integration

Last updated: February 2025

There are a few reasons why you may get an error when integrating TikTok lead generation with Salesforce Marketing Cloud:

  • Selecting anything other than TikTok Leads under App Exchange

  • Incorrect log in for TikTok Ads Manager

  • Service Timeout Error when you create a form connection

  • Error stating ads.tiktok.com took too long to respond.


How to troubleshoot TikTok lead generation with Salesforce Marketing Cloud integration

To troubleshoot TikTok lead generation with Salesforce Marketing Cloud integration:

  • Ensure you are using Google Chrome.

  • Ensure that you don't have an ad blocker installed in your browser.

  • Turn off Prevent Cross-Site Tracking and Block All Cookies in your settings.

  • Try refreshing the page to see if the connection is created. If not, try connecting again as creating connections can take a long time.


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