How to update the knowledge base for your TikTok Lead Genie

The knowledge base powers your TikTok Lead Genie. Keeping the knowledge base up to date is important because it helps your Lead Generation Assistant:

• Deliver accurate answers: Your chatbot responds to customer queries using your business information, not generic data.

• Get smarter with more content: The more you add about your products, services, and FAQs, the more effective your chatbot becomes, like having a top sales representative on your team.

• Build trust with up-to-date info: Fresh, accurate content helps reduce errors and ensures quicker, more relevant responses.

Before you begin

Updating the Knowledge Base is currently available only on the TikTok Business Suite on mobile.

How to update your knowledge base

1. Open the TikTok app.

2. Tap Profile on the bottom menu.

3. Tap the menu icon ☰ in the top right corner and select Business Suite.

4. Go to Message center, then tap on TikTok Lead Genie.

5. Select Knowledge base.

6. There are two options for updating your knowledge base.

7. Option 1 (Recommended): Edit the pre-defined sections on the knowledge base page.

   1. Each section shows the current information your AI chatbot is using. You can make updates directly to the relevant sections and tap Save.

      
      
      

8. Option 2: Import custom content.

   1. Tap Import in the top right corner.

   2. Paste your complete business information. Important: This method replaces all existing content. Be sure to include everything, and not just the parts you want to update.